You will need to confirm the uninstall and then enter the username and password for your local administrator account. If you are currently backing up to the UTCS Crashplan server, you will need to choose the uninstall option to remove the existing app (if you're unsure, it's safe to choose the uninstall option). Once you've downloaded the dmg file, you can open it, and a window will pop up with two options one to install Code42, and another to uninstall an existing Code42 application.This should take you directly to the Crashplan App Download page, where you can click on the "download" icon to the right of the App version that matches your operating system (If you have an M1/M2 Mac, you'll want to download the version labelled "Apple Silicon processor" otherwise download the one that just says "Mac").You may be required to complete Two Factor Authentication if you haven't logged into this page in the last 30 days. As an example, if my EID is napoleon, I would type: This should redirect you to where you will log in with your standard UT EID and password (no need for the part). You will be presented with a login screen, and where it says "Username or email is required", type in your UT EID follow by the literal string and either press Enter or click the Sign-in button.
In order to switch to UTBackup, you will need to uninstall the existing client that points to UTCS' backup servers (if you have it installed), and install the UTBackup client. Current users of the UTCS Crashplan should migrate as soon as possible to UTBackup, which backs up to the cloud service offered by Code42. For details on the support lifecycle for Windows, see Microsoft's Windows lifecycle fact sheet.The Computer Science Department is retiring its local backup service that runs on the CrashPlan Pro Enterprise software (Code42 is discontinuing support for its on-premise software). The Windows lifecycle is typically 18 months from release date. Agents are supported on computers running Windows operating systems until the end of the Enterprise and Education editions support lifecycle.
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